Shipping Policies SHIPPING RATES
Please allow 2-3 weeks for delivery of you purchase. Allow 4-6 weeks for custom orders. We welcome international orders. The above shipping rates are for USA customers only. International customers please notify us by email and we will calculate your shipping charges accordingly. Items that require truck freight will ship via freight collect. Please call for details. If you wish to contact us about the status of an order or have any questions about any of our products please call or email us. Methods of PaymentWe accept Visa, MasterCard, Discover, American Express, Personal Check and Money Orders. Please note that if you are paying by personal check, your order will not be shipped until your check clears our bank. Refund and Return PolicyWe want you to be pleased with your purchase. If you are not completely satisfied with your item{s), your purchase price, excluding shipping and insurance fees, will be refunded to you. Returns must be reported to us within 7 days after receipt of purchase. All items being returned must be returned in their original packaging and shipped pre-paid to: The Hanna Home Collection For your protection, your return should be insured for the purchase price. Sorry, personalized items and custom orders may not be returned unless defective. Defective orders will be replaced free of charge. Customer ServiceCustomer service phone number is 800-635-0522, please leave a message if no one is available to answer your call, we will return your call as soon as possible, or you may email us at: carol@hannahomecollection.com |
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